Terms & Conditions

While we do everything possible to make your stay unforgettable, there are a few rules which applies to all our guests.

1. Reservations

You can book your apartment online through our website with instant confirmation. We accept reservations only with credit card guarantee. By providing these details, the person booking the apartment expressly and irrevocably authorises Appartements Ferchergasse to debit all cancellation fees that might accrue to this credit card.

Your reservation is absolutely secure. All personal data is encrypted and will be processed in a secure way. We take the privacy of your personal data very seriously. Your personal information will only be used to process your booking.

2. Payment

Payment is upon arrival during the check in, we wont charge your credit card in advance. Currently we accept cash payment. We take any major currency. You can also use your credit card. We accept VISA, MC and American Express.

3. What is included in the price?

- bedlinen and towels on arrival
- any time during your stay you can bring your used towels to our front desk and we will give you fresh clean ones.
- utinlesses like: toilett paper, trash bag and dishwasher powder
- weekly cleaning
- final cleaning
WIFI internet
- wellness and spa facilities

4. Cancellation Policy

We cannot be responsible for bad weather, illness, changes in travel plans or travel delays.
If cancelled or modified up to 5 days before date of arrival, no fee will be charged.
If cancelled or modified later, the first night will be charged.
In case of no-show, the total price of the reservation will be charged.

5. Children Policy

All children are welcome at Town Hall Apartments. Children under 12 years stay free of charge in the existing beds.
Maximum 2 children / apartment. Any additional children and children over 12 years old is considered adults.
We also provide baby cots for free of charge. Maximum capacity of babycots in a room is 1.

6. Group Policy

In case of reservation for 6 or more people security deposit of 100 euro/person is applicable. It is refundable at the end of the stay except violation of one of the following: disruption of the neighbors (partying) or any damage made in the apartment.
We reserve the right not to accept any booking for groups bigger than 8 people.

7. Check in – Check out Policy

Check in from 15:00
Check out until 10:00

Our front desk is on the first floor of the apartment house. When you arrive to Kiraly street 32, please ring the doorbell: 1105 and bell sign. Your reservation manager will meet you in the hallway of the building.

In case of early arrival or late flight on the departure day, you do not have worry about your luggage, as you can also leave it at our reception and pick it up anytime.

8. Pet Policy

Pets are welcome for no extra charge.

9. Smoking Policy

All our rooms are strictly non smoking. Don’t worry if you are a smoker, all our apartments has terrace where you can smoke.

10. Parking

Underground parking is available for 5 euro / Night / Car. Parking is subject to availability, and advance reservation is needed.

11. Opening Hours

Our front desk is on the first floor of the apartment house. When you arrive to Kiraly street 32, please ring the doorbell: 1105 and bell sign.
We are open every day from 08:00 till 24:00.